There may be several possibilities for why you are unable to log in:
If you didn’t receive the email after completing transition of ebiz/efoundry account:：
- Maybe email is shield，please check in your spams。
- Click "forget password" on the login page and fill in your registered email address, an email will be resent to your mailbox.
The accounts of HHGrace Online are unable to log in
- For the first time login to the HHGrace Online account needs to use the original eBiz or eFoundry’s username and password:
- This account has already registered, so it cannot use it again, please contact your account Sales.
- If you don't know how to login HHGrace Online,please reference flowchart guide of HHGrace Online login.
user name is wrong
- If you are a customer, please use your company email address to log in.
- If you are a suppliers, please use the supplier number to log in.
- If you are a company employee, please use the employee number to log in.
Password may have been entered incorrectly multiple time.
When the incorrect password was repeatedly entered while logging in, your account may have been temporarily frozen. You can:
- Wait 2 hours and try logging in again.